DAY 1, November, 20
10:00 - 10:45
ABOUT THE SPEAKER
James used to be an actual, real life, legitimate, award-winning rockstar. He played guitar in a heavy metal band, released albums and tore up stages all over the world, James uses this unique experience to energize, empower and inspire his clients and their teams as a “Customer Experience Rockstar”.
Not only is James an international keynote speaker, he is also a #1 Best Selling author and host of weekly Amazon Prime’s ‘This Week In CX”
James has been mentioned as one of the world’s top customer experience influencers, been featured in Forbes and is also the founder of customer experience training and coaching company “Rockstar CX”.
Speech: Rules For Rockstars
In this high energy, entertaining and musical keynote, you’ll learn lessons from a former real-life, award-winning rockstar.
This is the world’s first and only musical CX Keynote.
“Customer Experience Rockstar” & Host of Amazon Prime’s “This Week in CX”, James Dodkins will share stories, ideas, frameworks and mindsets that will guarantee that you turn your customer experience up to 11.
James is even going to dust the cobwebs off of his guitar to give you all a musical experience that you’ll never forget.
James’ client list reads like a ‘who’s who’ of global brands with Disney, Microsoft, Nike, Mercedes-Benz, Lego, AMEX, IBM and many more included. James trains, coaches and speaks all over the world helping companies deliver a “Rockstar Customer Experience”.
You’ll learn James’ 5 “Rules For Rockstars”:
- Nail the intro
- Create Superfans
- Put things right
- Make things clear
- Let teams rock
And maybe some surprises thrown in for good measure!