10:00 - 10:45


thomas geis
Senior Usability Engineer/Chairman
ProContext Consulting GmbH/UXQB
For All


Thomas Geis has been a full-time usability professional since 1993. After 10 years of usability testing, he specialized in user requirements engineering and structural product design. Thomas is editor of several ISO standards for usability and user experience. He has co-authored the curriculum for the “Certified Professional for usability and user experience (CPUX) , foundation level as well as advanced level “User requirements engineering”.

Thomas’ roles and responsibilities include:

  • Chairman of the International Usability and User Experience Qualification Board (UXQB)
  • Managing Director of ProContext Consulting GmbH and
  • Founder of the Working Group “Quality Standards “ of the German Usability and User Experience Association (German UPA)
  • Head of the ISO Committee "Common Industry Format for Usability"
  • Editor of ISO 9241-110 "Principles for human-system interaction"
  • Co-editor of ISO 9241-112 "Principles for the presentation of information"
  • Editor of ISO 25060 "Common Industry Format (CIF) for usability - General Framework for usability-related information"
  • Editor of ISO 25065 "Common Industry Format (CIF) for usability – User requirements specification"
  • Holder of  the Usability Achievement Award of the German UPA (2013)
Speech: Human-centred design starts with human-centred specification

It doesn’t help, you will do it anyway (you will specify). The question is “when”. In particular in development situations, where teams are geographically distributed and stakeholders don’t necessarily clearly state, what they want (not to say that they know or agree on what their users need) a clear common understanding of what has to be delivered is crucial for the project to not end up in Babylon and become a negative reference. But stakeholders are not IT Professionals and tend to have a rather “notationless” style of articulating themselves. To reach a common understanding between stakeholders and supplier in a project asap, it is crucial is to specify the system in the way the users will anticipate it. The keynote introduces core elements of a lean requirements specification that is truly user-centred and helps sponsors and stakeholders to “get their head together” right at the beginning of a project.

You will take away:

  • a requirements specification framework that stakeholders, users and the supplier understands
  • how to focus your stakeholders towards their users systematically
  • how to stabilize stakeholder expectations on project outcomes from stage zero of a project